Refund & Cancellation Policy

At Vardhman Pharma, customer satisfaction is important to us. Please review our policy on cancellations and refunds below:

1. Cancellation Policy

– Before Dispatch: Customers can cancel an order within 12 hours of placing it, or before it has been dispatched from our warehouse, by contacting us directly via phone or email. A full refund will be initiated in such cases.
– After Dispatch: Once an order has been dispatched or handed over to our courier partner, it cannot be cancelled.

2. Return & Replacement Eligibility

Returns or replacements are accepted within 3 to 5 days of delivery under the following circumstances:
– The product received is damaged, defective, or expired.
– The wrong product was delivered compared to your confirmed order.

Non-Returnable Items:

– Opened or partially consumed pet food and supplements.
– Temperature-sensitive veterinary medications or biological products.

3. Return Process

To request a return or report a damaged delivery, please email us at [email protected] or WhatsApp/call us at +91 94132-48729 within 48 hours of delivery along with clear photos or an unboxing video showing the damage.

4. Refund Process & Timelines

– Once the returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
– Approved refunds will be credited back to the original method of payment (Source Account/UPI/Card) within 5 to 7 working days, depending on the issuing bank or payment gateway processing timeline.